Solution or Resolution?

Whether it is children quarreling about who gets to play with a toy, or adults arguing over who is responsible for a certain task, people often look for the quickest solution.The children’s caretaker may simply take away the toy or arrange a schedule for its shared use. One of the adults may acquiesce and complete the task, or another person of authority may intervene and just tell folks what to do. These immediate interventions may solve the problem short-term.

However, if the underlying needs remain unaddressed, and the folks involved had no say in the solution, it may not be a long-term resolution. Maybe the kids really are just fighting over the toy in that specific moment, and taking away the toy stops the fighting, so what’s the big deal? It may not be a big deal. Yet, if someone intervenes and only takes away the toy without any further discussion, no one really learns the child’s need. If the child needs self-expression, freedom, creativity, or play, either the child will find another way to meet the need or will find another toy to dispute. If child really needs acknowledgement and belonging, the child may feel sad and unheard and either withdraw or engage in unwanted self-expression.

If one adult acquiesces and completes the disputed task, the job does get done for that one time. However, the needs for clarity, harmony, respect, trust, or understanding may remain unmet. This means the issue may still arise in the future.

Solutions tend to be short-term and resolutions resolve the underlying issue(s). People sometimes think conversations about needs will be too time consuming; however, usually shortly after naming needs ideas for long-term resolution start flowing. Folks gain more clarity and understanding and can move forward.

Sherry Ann Bruckner

Sherry Ann Bruckner

From her twenty-plus years' experience practicing civil and family law, and her own personal experiences with silence and violence, Sherry Ann Bruckner understands how much inner peace impacts outer peace. A graduate of Hamline University's College of Liberal Arts and William Mitchell College of Law, she also studied conflict resolution at Rothberg International School in Jerusalem. Sherry serves as a neutral on matters ranging from bias and employment discrimination to marriage dissolution and caring for aging parents. A speaker and trainer on the global stage, Sherry gives you and your audience practical skills and the confidence to use them. An engaging and authentic speaker, she believes you hold the personal power to create peace. Through helping thousands of people navigate their way through conflict, and finding her own way to inner peace, she shares the transformational power of clarity, compassion, curiosity, and cribbage.

A small-town mediator with a big heart and global mission, Sherry works with leaders and organizations to create peace, resolve conflict, and transform visions into results.

Visit to learn more or give her a call at (320) 808-3212.
Sherry Ann Bruckner

Be gentle with you. Be gentle with all. Be the peace.